Responding to Bad Reviews (WCPT333) – 1 point

Description

This session deals with the often thorny problem of bad online reviews.
Online reviews on sites like Google, Facebook, Rate My Agent etc, give consumers a way to share their personal experiences and perspectives on a business.

A lot of people use these reviews as a starting point when choosing a product or a service provider.
In fact, many customers decide which businesses to support based on the online reviews of the business.

This means they make their decisions on whether to deal with you – based on reviews written by other customers.

It is important to know how to respond to reviews, particularly bad reviews. Knowing how to properly engage with your critics will save you from embarassing and potentially reputation harming interactions.

This session is suitable for property managers, sales representatives , licensed agents, business managers and owners.