Description
This session provides a detailed explanation about Personal Safety for the real estate professional
It is presented by a clinical psychologist and covers the following key points:
- Understand the psychophysiology of personal safety and the four stress- survival responses
- Understand how to assess and control for risks in higher-risk environments
- Identify potential risk behaviours in clients
- Learn the “TEAM” method for de-escalating interpersonal conflict.
The session features a series of scenarios based on real life situations that a real estate professional might find themselves in.
It goes into detail on what happens in the nervous system when we experience stress so that participants can understand the customer reactions and how to diffuse conflict.
We discuss examples of inappropriate behaviours as well as common sources of conflict in real estate transactions.
We summarise by looking at how to work with someone, not against them in moments of conflict or heightened emotions.
