Property Management Circus (WCPT347) – 2 Point

This session focuses on the fundamentals of practical problem solving, communication and time management in a property management setting. Participants will apply their knowledge to case studies and watch discussion about the practical application and best practice approaches to customer service.

• Practical problem solving solutions which determine the difference between customer service and compliance driven issues in order that risk is decreased for consumers and agencies.
• How problems are solved with a combination of customer service as well as legislative knowledge to reduce risk
• Proactive and customer focused communication use to decrease risk of issues being misunderstood.
• Risks associated with focussing on process rather than service.
• Risk associated with taking “taking a stand” rather than solving a consumer issue.