7 Point CPD Property Management Pack


PM: Risk, Relationships & Resilience (WCPT231) - 1.5 Point

Property Management is enormously process driven. At WCPT we are pretty confident that you can follow a process and fill in a form. Instead, this session steps away from the obvious of the day to day processes and looks at the risks and relationships associated with property management functions. This all ties together when we consider the resilience that a successful PM department will build into your business.

Property Management 101 (WCPT232) - 2 CPD Points

Property Management is full of traps for new players and for some existing players who may have failed to keep up with changes to the Residential Tenancies Act and Australian Consumer Law. Get up to speed on current best practice in residential property management in Western Australia with this 2 point elective session. For a complete picture do this session along with the session on The Prescribed Lease!

Introduction to Risk Management (WCPT235) - 1.5 Point Session

What is risk? And how do you manage it? What happens if you don't? Did you know that risk management is a structured discipline with international standards? This course will bring you up to speed on the theory and practice of risk management in a WA real estate context.  On successfully completing this module you will earn 1.5 points toward your elective requirement. Suitable for agents, sales reps and property managers of every experience level.

Property Management Circus (WCPT237) - 2 Point

This session focuses on the fundamentals of practical problem solving, communication and time management in a property management setting. Participants will apply their knowledge to case studies and watch discussion about the practical application and best practice approaches to customer service.

  • Practical problem solving solutions which determine the difference between customer service and compliance driven issues in order that risk is decreased for consumers and agencies.
  • How problems are solved with a combination of customer service as well as legislative knowledge to reduce risk
  • Proactive and customer focused communication use to decrease risk of issues being misunderstood.
  • Risks associated with focussing on process rather than service.
  • Risk associated with taking “taking a stand” rather than solving a consumer issue.