This session will address the technical aspects of reading a certificate of title including; Encumbrances such as caveats, Notification and Restrictive Covenants. The session will also investigate surveys such as Deposited Plans, Diagrams, Strata Plans and Survey Strata Plans and how to interpret these on a certificate of title. Participants in this session will also be introduced to issues and risks around Buying entities – what if you get it wrong or the buyer wants to change the contract?

Commercial Tenancy (Retail Shops) Agreements Act 1985 is complicated.  Explore this substantial topic with an expert.

The best real estate contract writers have a sound knowledge of how the law operates around contracts. Do you? If you want to do more than simply fill in a form, check out this session. Jackie will take you through the basic framework of law in Australia, look at different contract types, delve into the terms we create within a contract including the differences between conditions and warranties and take a look at breaches and terminations of a contract. Void, voidable or valid? Definitely a session for the thinkers in real estate, with a focus on legal stuff presented in a user friendly format. And 1.5 points!

John Monahan takes us through an overview of Transitional Management, the process of taking a building from concept to functional reality in this series of videos.

• Design input
• Construction liaison
• Commissioning involvement
• Hand over, training and documentation
• Defects management
• Management systems
• Contractor engagement
• Tenant coordination and liaison
• Day to day operations
• Maintenance, repairs and lifecycles

This one point session provides an introduction to the complex topic of real estate and contaminated sites. Produced with the kind assistance of Dennis Volk of Volk Property, this session will introduce the Contaminated Sites Act 2003 and the responsibility leasing and selling agents have to investigate and disclose possible contamination. Many of us are familiar with Landgate's Property Interest Report, but did you know that the Department of Water and Environmental Regulation has a contaminated sites database available through their web site? This session will be of interest to commercial selling and leasing agents but also be of interest to residential sales representatives and agents who want to be fully informed on their obligations under this little known legislation. Failure to disclose contamination can be costly, not just in investigation and remediation, but also in penalties that can be applied for failing to act appropriately. Dennis Volk is extremely knowledgeable and experienced in this area and has numerous examples to illustrate the topic.

The advent of COVID- 19 has impacted the social and economic landscape in ways that have been unprecedented. The Western Australian Government, to keep people housed during the is time have legislated the Residential Tenancies (COVID -19 Response) Act 2020. This session endeavours to clarify the intricacies of this act while re-iterating the need for negotiation and workable solutions between all parties. Participants in this session will come to understand: • The emergency period. • Rent increases during the emergency period and beyond • Termination of tenancies during the emergency period and beyond • Owner and tenant rental agreements • Conciliation if agreement not reached • Evidence of financial hardship • Use of remedial notices. • Ending of fixed term and periodic tenancies during emergency period by Owner and tenant • Applications for financial hardship by Owner or tenant. • Owners obligation regarding repairs during the emergency period. • Working in the best interest of the client • Best practice strategies for dealing with impacts of COVID -19 in the residential tenancy setting and the to mitigate risk for the Owner, Tenant, and agency.

An in depth look at the technical aspects of the validity of a contract. This will include contract structure, contract law, contracting out of legislative requirements, writing appropriate special conditions and dealing with the death of a client (executors, wills, why a PoA won’t help). WA is the only state where sales representatives actually physically…

If you are involved in the development or management of commercial or retail property, or are a developer of large scale residential developments you need to know the implications of waste management to these property types. Watch as Huia Adkins of Encycle Consulting lays bares the reality of waste in real estate. Waste and energy efficiency aren't just goals that make for a healthier planet, they help the bottom line too. Learn about amazing initiatives like Pay-For-Lux where Lighting and energy are viewed as services rather than products. Find out about the Waste hierarchy and what it means to you and your clients. Find out why we all need to care about Waste. Brought to you with the kind cooperation of Encycle Consulting.

To this customer service session on Customer Service Excellence. This is a 1.5 point Elective CPD session. This session in broken down into several different parts, each containing it's own string of video content and interactive assessments. If at any time you are having issues, or need some help, please don't hesitate to contact us. You can complete this session at any time 24 hours a day, 7 days a week. You can also complete it anywhere as our video player and assessment modules are all phone, tablet and computer friendly.

Have you ever had to deal with a difficult person? This session focusses on dealing with difficult people and customers.

This course endeavours to encourage you to understand why a person may become difficult and what you can do to manage and diffuse a situation rather than antagonise and inflame it.

Along the way we'll look at:

• The brain's role in the stress response
• A simple model for understanding why people "flip their lids"
• Empathy as a driver for dispute resolution
• The importance of listening to understanding
• The role of cognitive dissonance in understanding conflict resolution

The topics are relevant to all aspects of real estate whether you are dealing with owners, tenants, buyers, sellers or just general enquiries.

The world of technology is a wonder, but all of the things that make our lives easier on a day to day basis also leave us vulnerable to attack from an unseen enemy. Cyber crime is estimated to cost Australians 17 billion dollars per year, but with more education, you can save yourself from becoming a victim. This session takes a look at specific types of cyber crime, WiFi security and how you can protect yourself and your data from these threats.

In a difficult market, with everybody apparently waiting for the boom to come back (it isn't), be on top of all the reasons why the market is like it is. Also - how do I sell when everyone is in lockdown?

This session is aimed at agents and sales representatives involved with clients who are contemplating or are in the process of subdividing their property. You will learn about the process including approvals, timeframes, documentation, contract writing, GST withholding and the common causes of delays and issues.

Join us in this 2 CPD point session as we introduce the real estate industry specialisation that is business broking. Learn how to prospect, list, market and sell the business broking way from industry experts. Each year real estate practitioners registered or licensed in WA must complete 7 elective CPD points in addition to their 3 point Mandatory session. On successfully completing this module you will earn 2 CPD points toward your elective requirement.

An increasingly common problem for property managers in the twenty first century is the presence of drugs in rental properties. Consumption and even manufacture of illicit substances creates plenty of risks for property managers and landlords alike. This course looks at the problem and provides some solutions.

What is risk? And how do you manage it? What happens if you don’t? Did you know that risk management is a structured discipline with international standards? This course will bring you up to speed on the theory and practice of risk management in a WA real estate context. On successfully completing this module you will earn 1.5 points toward your elective requirement. Suitable for agents, sales reps and property managers of every experience level.

Welcome to the West Coast Property Training language literacy and numeracy assessment. Completion of this mini course and associated assessment items is a prerequisite for the completion of all WCPT courses. The WCPT LLN is designed to help familiarise you with our systems and processes, so you know exactly what to expect when training with us.

Join us in this 1.5 CPD point session as we introduce you to the legislation that impacts your everyday life as a real estate practitioner. On successfully completing this module you will earn 1.5 CPD points toward your elective requirement.

This session aims to increase your knowledge of legislation and compliance issues in the use of real estate trust accounts in WA. We'll look at: Real Estate and business agents Act and Code of Conduct– Requirements and obligations in operating a trust account, banking and receipting of third party funds. DMIRS requirements in regard to operating a trust account and appointing an auditor All aimed at increasing your knowledge regarding legislative or compliance-based considerations influencing the practice of trust account activities in WA real estate industry Course will encourage you to understand legislative requirements and so reduce risk for both yourself, your agency and your customers.

Welcome to the Residential Property Manager’s Mandatory CPD for 2021. A PDF copy of this year’s workbook and a pdf copy of DMIRS Future Renting WA Negotiating Guide are provided under the materials tab above, the workbook is for your reference only and you do not need to complete any of the activities within. To…

Welcome to the Residential Sales Representatives Mandatory CPD for 2021. A PDF copy of this years workbook is provided under the materials tab above, this is for your reference only and you don’t need to complete any of the activities within. To get started, click on the first lesson below.

This session focuses on the fundamentals of practical problem solving, communication and time management in a property management setting. Participants will apply their knowledge to case studies and watch discussion about the practical application and best practice approaches to customer service.